Our Commitment

At White Wolf, we’re committed to your satisfaction. If you’re unhappy with your purchase, we’ll make it right.

Eligibility for Refunds

  • Refunds are available for items returned within 30 days of delivery.
  • Items must be in original condition (packaging, tags, and accessories included).

Restocking Fees

  • A 10% restocking fee applies to returns not caused by defects or errors on our end.

Refund Process

  1. Start Your Return: Email support@whitewolf.fit with your order number and reason for return.
  2. Approval & Instructions: We’ll review your request and send return guidelines.
  3. Processing: Refunds hit your account within 5-7 business days after we receive and inspect the item.
  4. Refund Method: Funds go back to your original payment method unless requested otherwise.

Exchanges

  • Need a different size or product? Contact us within 30 days of delivery. Exchanges depend on stock availability.

Non-Refundable Items

  • Gift cards, final sale items, and personalized products cannot be refunded.

Shipping Policy

Domestic Shipping (USA)

  • Free standard shipping on all orders in the continental USA!
  • Orders ship in 1-2 business days and arrive in 5-7 business days.
  • Tracking info is emailed as soon as your order leaves our warehouse.

International Shipping

  • We ship to select countries (contact us for availability).
  • You’re responsible for customs fees, taxes, or import charges.
  • Delivery typically takes 7-21 business days (varies by location).

Shipping Delays & Lost Packages

  • Delays happen (thanks, weather, holidays, or carriers!).
  • If your package is lost or damaged, email support@whitewolf.fit ASAP. We’ll team up with the carrier to resolve it.

Privacy Policy

Your Privacy Matters

We protect your data like it’s our own.

What We Collect

  • Personal Info: Name, email, shipping address (provided at checkout).
  • Payment Details: Processed securely through trusted gateways (we never store your card info).
  • Usage Data: Cookies and tracking tech to improve your experience.

How We Use It

  • To process orders and keep you updated (with your consent).
  • To tweak our website and services.

Data Sharing

  • We never sell your data.
  • We only share with third parties essential to fulfill your order (e.g., payment processors, shipping carriers).

Your Rights

  • Access, update, or delete your data by emailing privacy@whitewolf.fit.
  • Opt out of marketing emails anytime with one click.

Security

  • Your info is guarded by industry-standard encryption and secure servers.

Warranty Policy

White Wolf 3-Year Limited Warranty

We stand behind our products with a 3-year limited warranty against manufacturing defects.

What’s Covered

  • Flaws in materials or craftsmanship under normal use.
  • Structural integrity of the tub (e.g., leaks, cracks).

What’s Not Covered

  • Damage from misuse, neglect, or DIY modifications.
  • Normal wear and tear (like color fading from sun exposure).

Claiming Warranty Service

  1. Email support@whitewolf.fit with your order number and issue details.
  2. Send proof of purchase and photos (if needed).
  3. If approved, we’ll repair or replace your product—free of charge.

Environmental & Sustainability Policy

Our Green Promise

We’re committed to eco-friendly innovation.

Current Practices

  • Recycled Materials: Our Recycled Black model uses 100% repurposed materials.
  • Eco-Packaging: Biodegradable, recyclable, and designed to minimize waste.
  • Carbon-Neutral Shipping: Partnering with green carriers to reduce emissions.

Future Goals

  • Slash our carbon footprint with eco-friendly shipping options.
  • Research even more sustainable materials for future products.